Your order goes through several statuses as it moves through our system:
- **Unprocessed** – The order has been received but not yet sent to our providers. This usually happens when we need to verify your payment or there is a temporary delay.
- **Pending** – The order has been sent to the provider and is waiting to be accepted. This may take a few minutes to several hours depending on provider availability.
- **In Progress** – The provider has accepted the order and is currently working on delivering your requested service.
- **Completed** – The service has been fully delivered.
- **Partial** – Only part of your order could be delivered due to restrictions or provider stock. You will be refunded for the undelivered portion.
- **Cancelled** – You requested the order to be cancelled or the service was stopped before completion.
- **Refunded** – Your payment has been returned because the service could not be delivered.
- **Failed** – The provider could not deliver the service due to an invalid link, service being out of stock, or other issues. We will refund your payment.
If you are unsure about your order status or your order remains in one status for an extended period, please contact our support team with your Order ID.